Return shipping items
1. URrainbow will ship the itmes within 3 business days according order's sequence
2. URrainbow General Item Return Policy - In most cases, items shipped from URrainbow can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable.
（Please note that the shipment of the product after 30 days will not be accepted for return If it's not a quality issue.）
3. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
1. receive a faulty unit, or the wrong product
Please contact our Customer Support team to start the return process.
（Our customer service team will review the return request and will send further instructions if the return is approved.Our team will bear the freight charges for the return of the goods）
2. Items of good quality
If you receive it and find yourself taking the wrong size, color, dislike or other reasons,Please contact customer service, we can accept the return of the goods in good condition. (At this point, the buyer is required to bear the freight.)
Please contact our Customer Support team to start the return process. Please include the following information:
- Order number
- Proof of purchase-Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
When placing the order, you can choose to buy Freight Insurance. If there is a return of goods, we will bear the freight cost of returning the goods.
Where do I send returns?
Please contact our Customer service at sales service firstname.lastname@example.org to get the returned address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Service email: email@example.com